Terms & Conditions

Please read the following Terms and Conditions carefully as use of and/or buying from the VIP BOUTIQUE website means that you will be bound by them. In certain instances these terms incorporate statements to be found in the Privacy Policy and Delivery and Returns sections of our site.

VIP Boutique registered office: VIP Boutique, 2215 The Cube West, 197 Wharfside Street, Birmingham, B1 1PQ.

Company Registration Number 10141797.

General:

Access to and use of this website and the products and services available through this website are subject to the following terms, conditions and notices. By using the Services you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.  Nothing in this contract excludes or affects your statutory rights.

E-mails to you will be sent to the address you specify to us. You must only provide us with a valid e-mail address and it is your responsibility to inform us of any changes to that address. By placing an order with us you are agreeing to receive email communications from VIP BOUTIQUE.

This website also contains links to other websites, which are not operated by VIP BOUTIQUE. VIP BOUTIQUE has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Here at VIP BOUTIQUE we are dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.

Waiver:

Every effort has, is and will be taken to ensure that the information contained in this site is correct and up to date. The information may, however, become incomplete, inaccurate or out of date. To the full extent permitted by law, but subject to the terms and conditions of sale referred to below, we disclaim all warranties and representations (whether implied or expressed) as to the accuracy of any information contained on this Site.

Definitions:

For the purposes of these Terms and Conditions the following definitions apply:

  • Contract – the contract for sale by us and purchase of Goods by you.
  • Goods – the range of garments that are available for purchase from this site in accordance with the terms.
  • Site – our World Wide Web address www.vipboutique.co.uk
  • We/Us – VIP Boutique /VIP Boutique Limited

Use of this Site:

The content of this Site is owned by or licensed to VIP BOUTIQUE. You may not copy, reproduce, modify, distribute, republish, re-sell display, post or transmit any part of this Site without the permission of VIP BOUTIQUE. You may view or print individual pages only for your own personal use. VIP BOUTIQUE may suspend, alter, restrict or terminate at any time access to or use of this Site.

Terms of Sale:

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or for uncontrollable forces, which we will not be responsible. Please see our Delivery Charges notice for further information.

We accept orders from individuals in the UK and European Economic Area (EEA). If you order products from our site for delivery outside the UK they may be subject to import duties and taxes.  We are not responsible for the payment of such duties and taxes.
By placing an order with us you are confirming that you are legally capable of entering into a binding contract; you are at least 18 years old and you live in one of our serviced countries.  We will not process an order until payment is received in full.  Once an order has been processed we are unable to amend it.

VIP BOUTIQUE retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party, which you have contracted with. This will always be VIP BOUTIQUE. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

Disclaimer of Liability:

Unless expressly stated to the contrary, to the fullest extent permitted by law by VIP BOUTIQUE, its content providers, advertiser, or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, consequential, special, punitive or incidental damages, or damages for loss of goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of, or related to the use, inability to use, performance or failures of this web site or linked sites, even if VIP BOUTIQUE has been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

Use of VIP Boutique Images:

The VIP BOUTIQUE images remain the property of VIP BOUTIQUE at all times. Any use of the VIP BOUTIQUE name in a manner that suggests a connection between you and VIP BOUTIQUE other than as customer and supplier is expressly forbidden. You may not register a domain name consisting of or incorporating the words “VIP BOUTIQUE”. You may not set up an on-line or a physical shop called “VIP BOUTIQUE”. The use of photographs and other copyright material requires permission from VIP BOUTIQUE.

Indemnity:

You agree to indemnify, defend and hold harmless VIP BOUTIQUE, its directors, officers, partners, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the VIP BOUTIQUE services, your breach of the Terms of Service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Consent:

VIP BOUTIQUE will not provide or sell any of your personal details or any credit card information to third parties (excluding partners from whom you may have linked to our site) without your permission.

Communication and Marketing

If you have made a purchase from the website we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of vipboutique.co.uk

All VIP BOUTIQUE members have the option to unsubscribe from marketing communications from us. If you do not wish to continue to receive e-mails from us and/or selected third parties you should opt-out clicking on the “unsubscribe” link in any emails which we might send you this will then suspend your e-mail notifications however you can sign up again if you wish to do so.

Cookies:

If you have registered with VIP BOUTIQUE then your computer will store an identifying cookie which will save you time each time you re-visit the website, by remembering your email address for you. Cookies are small files, which are stored on a user’s computer. They are designed to hold a small amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Protecting your security:

We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected.

Variation of content:

VIP BOUTIQUE shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the VIP BOUTIQUE Web site.

Submissions:

All information and material submitted by you to VIP BOUTIQUE or that you publish on any public area of the VIP BOUTIQUE web site shall be provided by the submitter and accepted by VIP BOUTIQUE on a non-confidential basis subject to paragraph 2 above. Furthermore, VIP BOUTIQUE shall be granted a perpetual royalty-free non-exclusive license in the copyright of any material submitted and VIP BOUTIQUE shall be free to use, edit, copy, republish and distribute (for any purpose) and authorise others to do the same, any such information or material and any ideas contained in such information or material.

Termination:

VIP BOUTIQUE may at any time terminate or suspend any part of the Service without notice to you.

Invalidity:

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause / sub-clause as is permitted by law.

Intellectual Property, Software and Content:

The intellectual property rights in all software made available and content supplied to you remains the property of VIP BOUTIQUE, its licensors, advertisers or content suppliers. You will comply with the terms of any agreement required by the owner of intellectual property rights in all software and content supplied to you as notified to you and you hereby acknowledge that all software that is not made readily available to you is confidential, and that all other rights including but not limited to database rights and copyright are asserted and reserved by VIP BOUTIQUE, its licensors, advertisers or content suppliers. You may store, manipulate, analyse, reformat, print and display the content supplied solely for your own personal use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the VIP BOUTIQUE site and you are prohibited from using any such content in connection with any business or commercial enterprise including, without limitation, any media business or enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble (except to the extent that applicable laws expressly or impliedly prohibit such restriction) or create derivative works based on any software or any documentation accompanying such software supplied by VIP BOUTIQUE, its licensors, advertisers or content suppliers.

This Site may contain links to other sites, which are not under the control of and are not maintained by VIP BOUTIQUE. These links are provided for your convenience only and VIP BOUTIQUE is not responsible for the content or availability of those sites.

Data protection and privacy:

Any details that you provide to us from which we can identify you, are held and processed in accordance with our Privacy Policy.

E-tail of Products and Services:

By making a request/order you are offering to purchase a product, which we will accept to sell to you on the following Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure.

VIP BOUTIQUE are absolutely entitled to refuse any request made by you. If your order is accepted we will inform you by e-mailing you or else by calling you. When making a request you undertake that all details you provide to us requesting goods or services or bids made at auction are true and accurate, that you are an authorised user of the credit or debit card used to make your request or bid and that there are sufficient funds to cover the cost of the goods, services or bid. It is your responsibility to inform us of any changes to these details as soon as possible.

Returning unwanted items:

You can return any unwanted item to us for a refund up to 14 days after purchase, provided it is in its original, unused condition and you the consumer have taken great care of the goods whilst in your possession. Unfortunately any items which are found to have stains on the garment cannot be exchanged or refunded unless they are faulty. We strongly recommend you obtain and keep a copy of your proof of postage when returning items to us.
We do not cover the cost of return postage unless items are found to be faulty. If you have a query about a refund on an item you have purchased please e-mail customercare@vipboutique.co.uk

Items received outside of the 14-day period will not receive a refund; we will issue you with a store credit for the equivalent amount.

Strictly no returns on any sale/marked down items – Any sale items that are returned to us will be issued a credit note for the item price only. 

Disclaimer of Warranties:

The service and all information, products and other content included in or accessible from this website and the linked sites, are provided on as “as is” and “is available” basis and are subject to change at any time without notice to you. The fullest extent permitted by law, VIP BOUTIQUE disclaims and excludes all representations and warranties (express, implied and statutory, including but without limitation the warranties of merchantability and fitness for a particular purpose, and non-infringement of proprietary rights) as to the services and all information, products and content included in and accessible from this website or the linked sites.

Changes to the terms:

VIP BOUTIQUE reserves the right to remove, modify or change, without notice, any information on this Site from time to time. VIP BOUTIQUE may change these terms at any time by posting notice of the changes on the Site. If you use the Site after VIP BOUTIQUE has posted the changes you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the Site.

Governing law:

These terms and conditions shall be construed in accordance with English law and the courts of England OR the jurisdiction in which you are resident or domiciled (at VIP BOUTIQUE’s election) shall have jurisdiction to resolve any disputes between you and VIP BOUTIQUE, without regard to any choice of law provisions or private international law. You hereby consent to the exclusive jurisdiction and venue of the Royal Courts of Justice, Strand, London, UK, for any and all disputes relating to the Terms of Service, use of this Web site or any Linked site in the event that VIP BOUTIQUE have elected England as the jurisdiction.

Entire agreement:

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and VIP BOUTIQUE. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of VIP BOUTIQUE.

Pricing and Availability:

Whilst we try and ensure that all details, descriptions and prices, which appear on this Website, are accurate, errors may occur. If we discover an error in the price of any goods, which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. In the unlikely event that you have ordered an item that is out of stock we will contact you and give you the option of cancelling the order or waiting for new stock to arrive. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable.

Payment and Delivery:

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed.

Your card will be debited once the order has been accepted. Please ensure that all delivery information is correct, as we are unable to amend any details once your order has been dispatched.

We will make every effort to deliver your order within the estimated timescales.  We will not be responsible for any delay or failure of delivery services caused by events outside our control.

Discount Codes:

  1. Account discount codes – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
  2. Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

The conditions of use relating to any discount code will be specified at the time of issue.

Linking to this Website:

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

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